The four utilities serving Simpson County including the City of Franklin have temporarily suspended service disconnections due to the Coronavirus outbreak.
Although the disconnections are being temporarily suspended customers of the Franklin Electric Plant Board, Warren RECC, Simpson County Water District and Atmos Energy are still responsible for paying their utility bills.
The Franklin Electric Plant Board, Warren RECC, Simpson County Water District have closed their buildings to the public.
Customers should contact each utility to find out information about paying their bills.
The Simpson County Water District is limiting operating hours for drive through window services due to COVID-19 precautions.
Simpson Water will offer drive through window services on Tuesdays and Thursdays from 7:30 until 11:30 a.m. and 12:30 until 4:30 p.m.
The lobby remains closed to public access. Customers are encouraged to make payments by utilizing the Simpson Water website, or by text, or automated phone system.
Payments may also be deposited in the after hours payment box located in the drive through at the office at 108 Morgantown Road.
To avoid unnecessary contact, Simpson Water encourages all customers to take advantage of its online services. For payments, questions, or other services call 270-598-9926 or go on line to www.simpsonwater.com.